FAQ
F.A.Q.
WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
If you are not happy with your purchase, please contact us within 7 days from receiving your order. We do not accept returns on opened seeds or used trays. If return is requested due to any other reasons outside of damaged/faulty products full refund will not be given and return shipping charges and a 10% restocking fee will be the customers responsibility. This will be removed from refund amount. Please continue below for the Lets Grow Kit.
If package is returned as undelivered we can reship the package but require a new shipping fee be paid by customer as we are charged for returned items as well. If you prefer a refund the refund will be a partial refund all shipping fees incurred will be removed from the refund as well as a 10% restocking fee.
Refused delivery returns will not receive a full refund. Refund will minus the following 10% restocking fee, any shipping fees paid by store (receipts will be provided), and returned delivery fees incurred by store and a 10% restocking fee.
Please provide your order number as well as the reason for contacting us. Our customer service team will review the email and will send further instructions in regards to the issue.
Non-returnable items include used items or products damaged through customer mishandling. We do not accept returns due to seed germination or mold issues during growing. The Greener Harvest Garden Grow kit is not refundable or returnable as we only charge for the shipping/handling. If this is returned to us due to incorrect address information you will not be refunded but we can discuss reshipment.
For the Let’s Grow Kits and the Build a Business Bundle. If you cancel order prior to your order being shipped a full refund will NOT be provided if the course has been emailed to you. You will be charged the price of the course. Shipping fees and a 10% restocking fee will be removed from refund total if item has shipped (both shipping fees paid by Greener Harvest to ship to you as well as return shipping paid for by Greener Harvest). If received and you decide you do not want the kit please contact us within 7 days of delivery. If you have opened seeds or used trays returns are not accepted.
Damaged/Missing items:
If the items that you receive are not what you ordered please contact us ASAP, If the items are damaged or defective, again please contact us and we will review your request. (Sending images is very helpful for our team and required for us to process damage claims)
Did you receive a faulty unit, or the wrong product?
Please contact our Customer Support team (Contact Us Page) to start the return process. Please include the following information:
• Order number
• Proof of purchase
• Video or photo of the faulty product
• Complete delivery address
• Contact telephone number
You will be required to include a video or photo of the defective product for proof in order to refund or replace the product. If product is damaged we require photo proof of damage as well as the outside of the box it arrived in
We reserve the right to refuse service.
Please verify that your shipping address and your email address is correct before checking out. Refunds will not be given if your order is shipped and the address that was entered by you at checkout is incorrect. If item is sent back to us due to this error you will have the option to either be refunded for the order minus the shipping cost (if you qualified for free shipping we will refund minus what our shipping cost was, proof of shipping cost will be provided) or pay for another shipping label and you can have the order sent to the correct address. We will not reship the items until items returning are received.
For the Bagel Let’s Grow Kits and the Build a Business Bundle. If you cancel order prior to your order being shipped a full refund will NOT be provided if the course has been emailed to you. You will be charged the price of the course.
Consultation calls are non-refundable.
DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
Currently we do not! We ship to Domestic US only at this time.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Between 10-20 days (Excluding Holidays), due to high order volume and staffing shortages with shipping companies. (We strive for much faster shipping)
I DID NOT RECEIVE ALL OF MY ITEMS WHAT DO I DO?
Contact us for more information about specific orders and we will be happy to assist you.
CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
If you decide you want to cancel/change your order email us as soon as possible. If your item has already been marked as shipped then it is too late for us to cancel/change your order.
For the Bagel Let’s Grow Kits and the Build a Business Bundle. If you cancel order prior to your order being shipped a full refund will NOT be provided if the course has been emailed to you. You will be charged the price of the course.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment via Shop pay and Shop pay installments, Debit card, Credit card, VISA, Paypal, Amazon pay, or Apple Pay. Have a question? E-mail us at service@greenerharvestseeds.com
Wholesale Inquiries:
If you are a customer looking to purchase higher weight quantities than we have listed on our site, please email us at service@greenerharvestseeds.com. When emailing please list what items and quantities you are interested in with your shipping address so that we can provide you a quote for your order!