FAQ
F.A.Q.
WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
If you are not happy with your purchase, please contact us within 7 days from receiving your order. We do not accept returns on opened seeds or used trays. If return is requested due to any other reasons outside of damaged/faulty products full refund will not be given and return shipping charges and a 10% restocking fee will be the customers responsibility. This will be removed from refund amount. Please continue below for the Lets Grow Kit.
If package is returned as undeliverable we can reship the package but require a new shipping fee be paid by customer as we are charged for returned items as well. If you prefer a refund the refund will be a partial refund all shipping fees incurred will be removed from the refund as well as a 10% restocking fee.
Refused delivery returns will not receive a full refund. Refund will minus the following 10% restocking fee, any shipping fees paid by store (receipts will be provided), and returned delivery fees incurred by store and a 10% restocking fee.
Please provide your order number as well as the reason for contacting us. Our customer service team will review the email and will send further instructions in regards to the issue.
Non-returnable items include used items or products damaged through customer mishandling. We do not accept returns due to seed germination or mold issues during growing.
For the Let’s Grow Kits and the Build a Business Bundle. If you cancel order prior to your order being shipped a full refund will NOT be provided if the course has been emailed to you. You will be charged the price of the course. Shipping fees and a 10% restocking fee will be removed from refund total if item has shipped (both shipping fees paid by Greener Harvest to ship to you as well as return shipping paid for by Greener Harvest). If received and you decide you do not want the kit please contact us within 7 days of delivery. If you have opened seeds or used trays returns are not accepted.
We reserve the right to refuse service.
Please verify that your shipping address and your email address is correct before checking out. Refunds will not be given if your order is shipped and the address that was entered by you at checkout is incorrect. If item is sent back to us due to this error you will have the option to either be refunded for the order minus the shipping cost (if you qualified for free shipping we will refund minus what our shipping cost was, proof of shipping cost will be provided) or pay for another shipping label and you can have the order sent to the correct address. We will not reship the items until items returning are received.
For the Bagel Let’s Grow Kits and the Build a Business Bundle. If you cancel order prior to your order being shipped a full refund will NOT be provided if the course has been emailed to you. You will be charged the price of the course.
DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
Currently we do not! We ship to Domestic US only at this time.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Between 10-20 days (Excluding Holidays), due to high order volume and staffing shortages with shipping companies. (We strive for much faster shipping)
I DID NOT RECEIVE ALL OF MY ITEMS WHAT DO I DO?
Contact us for more information about specific orders and we will be happy to assist you.
CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
If you decide you want to cancel/change your order email us as soon as possible. If your item has already been marked as shipped then it is too late for us to cancel/change your order.
For the Bagel Let’s Grow Kits and the Build a Business Bundle. If you cancel order prior to your order being shipped a full refund will NOT be provided if the course has been emailed to you. You will be charged the price of the course.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment via Shopify Installment, Debit card, Credit card, VISA, Paypal, or Apple Pay. Have a question? E-mail us at info@baglefinaglegrows.com