Refund policy

Return & Refund Policy

Returns & Exchanges

How to Request a Return

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order.

  • Returns are not accepted on opened seed products.
  • If you believe there is an issue with your seeds, please contact us for review.
  • If a product issue is confirmed, store credit may be issued.

For returns not related to defective or damaged products:

  • Refunds will exclude all shipping costs
  • A 10% restocking fee will apply

Returns requested outside of 7 days from delivery are not eligible for refunds only store credit.

Undeliverable or Refused Packages

  • If a package is returned as undeliverable, we can reship it once a new shipping fee is paid.
  • Refunds for returned packages will be partial, deducting:
    • Original shipping costs
    • Return shipping fees
    • 10% restocking fee

Refused deliveries will not receive a full refund and are subject to the same deductions.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Items damaged due to customer misuse
  • Products affected by growing conditions (e.g., germination or mold issues)

Return Requirements

To initiate a return, please provide:

  • Order number
  • Reason for return

Our support team will review your request and provide further instructions.

Damaged, Defective, or Incorrect Orders

If you receive an incorrect, damaged, or defective item, please contact us promptly.

To process a claim, you must provide:

  • Order number
  • Proof of purchase
  • Photos or video of the issue
  • Image of the shipping box (for damage claims)
  • Delivery address and contact number

Failure to provide required documentation may result in denial of the claim.

Return Processing Time

  • Returns are processed within 14 business days of receipt
  • You will receive confirmation once your return is completed

Refunds

  • Refunds are issued to the original payment method
  • Processing may take up to 14 business days after approval
  • Non-defective returns exclude all shipping and handling fees

Unwarranted chargebacks may be treated as fraudulent if products were delivered.

Order Changes & Cancellations

  • Orders that have already been packed or shipped cannot be modified or canceled

Coupon Code Policy

  • Coupon codes must be applied at checkout
  • Codes cannot be applied retroactively
  • Orders may be affected if discounts reduce totals below shipping thresholds