HOW DO I RETURN AN ITEM?
If you are not happy with your purchase, please contact us within 7 days from receiving your order. We do not accept returns on opened seeds. If return is requested due to any other reasons outside of damaged/faulty products full refund will not be given return shipping charges and a 10% restocking fee will be the customers responsibility. This will be removed from refund amount. Please continue below for the Lets Grow Kit.
If package is returned as undeliverable we can reship the package but require a new shipping fee be paid by customer as we are charged for returned items as well. If you want a refund refund will be a partial as we will remove all shipping fees incurred and charged to the store as well as a 10% restocking fee.
Refused delivery returns will not receive a full refund. Refund will minus the following 10% restocking fee, any shipping fees paid by store (receipts will be provided), and returned delivery fees incurred by store and a 10% restocking fee.
Please provide your order number as well as the reason for contacting us. Our customer service team will review the email and will send further instructions in regards to the issue.
Non-returnable items include used items or products damaged through customer mishandling. We do not accept returns due to seed germination or mold issues during growing.
For the Let’s Grow Kits and the Build a Business Bundle. If you cancel order prior to your order being shipped a full refund will NOT be provided if the course has been emailed to you. You will be charged the price of the course. Shipping fees and a 10% restocking fee will be removed from refund total if item has shipped (both shipping fees paid by Greener Harvest to ship to you as well as return shipping paid for by Greener Harvest). If received and you decide you do not want the kit please contact us within 7 days of delivery. If you have opened seeds or used trays returns are not accepted.
We reserve the right to refuse service.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
If the items that you receive are not what you ordered please contact us ASAP, If the are damaged or defective, again please contact us and we will review your request. (Sending images is very helpful for our team)
Did you receive a faulty unit, or the wrong product?
Please contact our Customer Support team (Contact Us Page) to start the return process. Please include the following information:
• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request.
please note that any unwarranted chargebacks will be treated as fraudulent if you have received your products.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please note that any orders that have already been packed or shipped cannot be modified or cancelled.